HUBS & FUNCTIONALITIES

Customer Hub

• Customer Insights
• Profile Studio
• Segmentation Studio
• Form Studio
• Audience Studio

Marketing Hub

• Marketing Insights
• Broadcast Studio
• Automation Studio
• Email Templating
• Journey Builder

Personalization Hub

• Personalization Insights
• Touchpoint Studio
• Search Studio

Workforce Hub

• Workforce Hub platform
• AI Agents [predefined]
• Choosing the right chat Pop-Up for your web site

Concepts Explained

• Intelligence behind Solver functionalities
• How personalization is done
• Tailoring product suggestions with different types of recommenders
• Identity resolution

Account Settings

• User management
• Audit History
• Support Services & SLA