How to create carousel touchpoint
Navigate to Touchpoint studio > click on Create new touchpoint > under Touchpoint type choose Smart recommendations > Carousel. In step 3, choose how many slots you want to be served through this touchpoint > choose the recommender model you want to apply (this will be your default strategy for every customer).
How to add new strategy
Navigate to Touchpoint studio > choose any created touchpoint from the list or create a new one > Actions > Add new strategy. You can select already created strategy or create new strategy from the button in the top right corner.
How to integrate my touchpoint?
Go to Touchpoint studio and find the touchpoint you want to integrate > click on Integrate button and follow the instructions for integration.
The steps are defined as follows:
- define event when the content should be served - this is the trigger to get the content from Touchpoint, e.g. page load or button click
- define the section/position where the content should be served
- when event and position are defined, your developers should integrate the application to our Touchpoint API
- all information about how to integrate to our Touchpoint API can be found on our API documentation (https://api.thingsolver.com/solver-touchpoint-studio)
- when the defined event happens, the requested content will be retrieved through Touchpoint API
- once the content to your application, developers in charge should arrange and serve the content on the defined position.
Use cases
I have product(s) to whom to offer
In this example, we are offering specific products to our customer. This is useful for seasonal products that you want to sell in a specific timeframe (e.g. swimming pools, equipment, seasonal fruit etc).
Follow next steps to reach this goal:
- Navigate to Touchpoint studio and create Carousel touchpoint
- On step 3 select Boost chosen products goal and number of slots in your carousel
- Next, under default strategy choose Selected Products from Product Catalogue
- Search for your products and select them. You can switch their positions by dragging each slot and placing it on a desired position.
How do I create recommender with personalized offers?
Follow next steps to reach this goal:
- First, you should create a touchpoint default strategy which will be shown to all audiences and used as a fallback
- Navigate to that touchpoint on the dashboard and from the dropdown menu on the right choose "Add new strategy"
- Select Increase cross-sell and up-sell as a goal and under recommender model choose any of the following personalized recommenders - AI community recommender, history-based, time-based (click here to see details on how recommenders work)
- Click on Create new strategy
- Choose recommender model you wish to be used.
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