AI Agents [predefined]

Sales Agent

The Sales Agent for Web Shop is an AI-powered assistant embedded directly on your e-commerce site. It helps visitors discover products, answers their questions in real time, and gently nudges them toward completing a purchase—just like a helpful salesperson would in a physical store.

Main Functionalities:

Personalized product recommendations

Suggests products based on their preferences and available products to boost upsell and cross-sell opportunities.

Real-time chat support

Answers FAQs about pricing, stock availability, delivery times, and return policies instantly—reducing cart abandonment.

Product finder & filtering assistant

Helps users find the right product through natural conversation

Multilingual support

Engages customers in their preferred language to provide a localized shopping experience.

Compares product

The Sales Agent helps customers make confident decisions by comparing multiple products side by side—highlighting key differences in features, prices, user ratings, or specifications in a clear and conversational way.

Gives general information about products and brands

The agent provides quick, accurate answers to customer questions about product details, brand origins, materials, usage, and more—serving as an always-available source of trusted information.

Human-in-the-loop support [optional]

When the AI Sales Agent encounters a question it can’t confidently answer, it seamlessly hands over the conversation to a human agent—ensuring customers always get the right support without frustration or dead ends.

Lead capture & follow-up [optional]

Collects emails from undecided visitors and sends personalized follow-ups or restock notifications.

Support Agent

The Support Agent is an AI-powered virtual assistant that provides instant, reliable customer support on your web shop. It handles common inquiries, resolves issues, and ensures smooth post-purchase experiences—reducing support team load while keeping customers happy around the clock.

Main Functionalities:

Answers frequently asked questions
Provides instant responses to questions about orders, shipping, returns, payment options, and store policies.

Order tracking
Gives real-time updates on order status, delivery timelines, and tracking numbers based on customer input.

Return & refund assistance
Guides customers through return and refund processes, explaining policies and initiating requests when possible.

Issue resolution
Helps troubleshoot basic product or service issues, and offers clear next steps if further action is needed.

Human-in-the-loop support
If the agent can’t resolve an issue, it escalates the conversation to a human agent—ensuring a seamless handover and customer satisfaction.

Multilingual & 24/7 availability
Supports multiple languages and provides consistent help at any time, improving global customer experience.