User roles & permissions

Overview

To ensure secure and appropriate access across the platform, we use role-based access control (RBAC). This means every user is assigned a role that determines what features they can access and what actions they can perform.

There are four user roles available on the platform. Each has a defined set of permissions designed for different use cases.

User Roles

1. Chat user

• What they can do:
  • Access the chatbot through any channel your organization has enabled (e.g., web, WhatsApp, Messenger).
• What they can’t do:
  • No access to the platform graphical interface.
• Typical users: End customers or internal users who only need to interact with chatbots.

2. Standard user

• What they can do:
  • Use all chatbot channels.
  • View agents, configurations, and platform settings in read-only mode.
• What they can’t do:
  • Create, edit, or delete anything on the platform.
• Typical users: Business stakeholders or team members who need visibility but no editing rights.

3. Developer user

• What they can do:
  • All standard user permissions.
  • Create and modify agents.
  • Configure platform settings.
  • Deploy and manage chat integrations.
• What they can’t do:
  • Manage users or tenant-wide settings.
• Typical users: Developers or technical team members building and maintaining your chatbot experiences.

4. Super user

• What they can do:
  • Full access to everything on the platform.
  • All developer user permissions.
  • Manage users and assign roles.
  • Configure tenant-level settings.
• What they can’t do:
  • Nothing – they have full control.
• Typical users: Administrators or tenant owners.

Role management

• Super users can add or remove users and assign roles.

What you’ll see in the platform

• The interface will always show you your current role.
• Features you don’t have access to will be hidden or shown as read-only, so there’s no confusion.
• If you need access to additional features, please contact your Super User or platform administrator.

Summary of permissions